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KMID : 1235020090030020065
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Health Service Management Review
2009 Volume.3 No. 2 p.65 ~ p.71
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A Study on the Status of Facility Utilization for the Aged and Service Satisfaction Components: focusing Elderly Care Facilities and In-Home Care Facilities
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Jeong Won-Kil
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Abstract
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Objectives: Tried to find out practical Policy Implications based on survey of the status of facility utilization and service satisfaction components.
Methods: For the empirical study, a survey was conducted targeting silver ages over 65 who utilizes elderly care facilities or in-home care facilities. 1,200 survey sheets had been distributed in 23 counties in Kyung-pook province and 1,037 sheets were collected.
Results: About 43.2% of the aged people has been utilizing silver facilities for more than 2 years. Also 42.1% of the respondents have been involved with various types of programs provided in the facilities about 4-5 times a week. The survey result showed that elderly people were very satisfied with the convenience of the facility environment(4.18). However, they were not satisfied with service contents and quality(3.92). Also 42.9% of the respondents consider the promotion of the facility service is the most important factor in facility selecting process.
Conclusion: The empirical study shows that most of the silver facilities were providing health promotion and rehabilitation programs. However the frequency and degree of satisfaction of the program were very low. This suggests a practical policy that can promote practical services for the beneficiaries is necessary.
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KEYWORD
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Service Satisfaction, Elderly Care Facility, In-home Care
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